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Unleash Optical Innovation

From the Network Edge to the Core of Your Business

Care Services

Coriant Care Services provide solutions to support your day-to-day network operation including remote technical support, hardware servicing, onsite engineering, proactive audits, and software upgrade services. We help you get the most from your investment by reducing network issues, maximizing reliability and performance, and extending the operational life of your equipment. Our Care teams worldwide rally around our customers and provide you with the reassurance that your questions and changing network conditions are addressed quickly and efficiently.

As a trusted partner, we differentiate ourselves from competitors through a deep level of technical expertise and understanding of service provider networks. We translate our comprehensive support capabilities into quantifiable savings with every Care service.

Coriant Care Services Include the Following Service Options

  • Technical Support: Remote and Onsite
  • Hardware Maintenance: Hardware Repair, Advance Replacement, Hardware Managed Replacement
  • Access to Software Updates/Upgrades
  • Designated Support Manager
  • Installation of New Software for Network Elements

Our Care teams operate with integrity and provide proven, trusted maintenance solutions

Services highlights

Global Services
Overview

Coriant offers high velocity support and services to help our customers meet their business objectives and speed their time to revenue

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Global Services
At A Glance

Coriant Global Services provides our customers a tailored services portfolio to plan, deploy, optimize, maintain, and transition their networks

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Training
Services

We design our courses with an emphasis on teaching the hands-on skills you need to deploy, provision, operate, and maintain Coriant products

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24/7/365 Support

Coriant's Technical Assistance Center (TAC) provides customers who have active service agreements with 24/7 support on a worldwide basis

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Repair/Replacement

Return-to-factory repair services and advance replacement services from our global warehouses or repair centers to/from our customers

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