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Unleash Optical Innovation

From the Network Edge to the Core of Your Business

Coriant Support Services

Coriant offers a comprehensive set of Care services to help our customers deliver and sustain the highest quality network to their end customers. Our Care teams operate with integrity to deliver proven, dependable, maintenance solutions and provide customers with the reassurance that their questions and are addressed accurately and completely.

Coriant Care agreements are tailored to each customer’s unique network and network operations needs, with a focus on reducing network issues, maximize reliability and performance, and extend the operational life of Coriant products and technology.

Coriant Care Service Options

Remote Technical Support

Access to Coriant Technical Assistance Centers for technical assistance including 24x7 support for critical network issues

Onsite Technical Support

Fault diagnostics performed on site by experienced technical engineers to support remote troubleshooting efforts

Access to Software Updates/Upgrades

Access to the Coriant Portal Download Center to access the latest software for your Coriant products and NMS

Software Updates/Upgrade Installation

Coriant installation of a software update or upgrade in either a pilot environment or to all network elements

Designated Support Manager

Single point of contact to facilitate resolution of support matters and provide operational consultation and periodic reviews

Hardware Repair

Continued access to factory repair for out-of-warranty hardware

Advance Hardware Replacement

Provides rapid shipment of replacement product prior to defective product being returned for repair

Managed Hardware Replacement

Delivery of replacement hardware directly to customer site within a defined time interval

Related Links

Contact Coriant for Technical Support

Contact Coriant for Hardware Support

Customer Portal Quick Reference Guide

Access to Coriant Product Documentation

Access to Coriant Software

Related Resources

Online Resources