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Unleash Optical Innovation

From the Network Edge to the Core of Your Business

Technical Assistance Center (TAC)

Unleashed to Go Beyond Expectations by Listening and Responding with Passion!

Coriant's Technical Assistance Center (TAC) provides customers who have active service agreements with 24/7 support on a worldwide basis. Operating out of multiple global locations, the goal of our team of subject matter experts is to become an extension of your organization by supplementing the efforts of your operations personnel. Our experienced TAC engineers are your single point of contact for operational readiness. Utilizing a team approach, we work closely with all departments to ensure your network operates with maximum efficiency and readiness. Working together, we strive to create a partnership between the TAC and your team to ensure timely case updates, issue resolution, and escalation support.

For technical support for the following Coriant products:

Contact us or visit the Portal

  • hiT 7300
  • hiT 7100
  • hiT 7090
  • hiT 70xx
  • TNMS
  • TransNet

For technical support for the following Coriant (formerly Tellabs) products:

Contact us or visit the Portal

  • 8800 Smart Routers
  • 8600 Smart Routers
  • 8100 Managed Access System
  • 8000 Intelligent Network Manager
  • 7300 Metro Ethernet Switching Series
  • 7100 Packet Optical Transport Platform
  • 6300 Managed Transport System
  • 5500 Digital Cross-Connect System
  • 5320L Digital Cross-Connect System
  • 3700 Multimedia Controller

For technical support for the following Coriant (formerly Sycamore Networks Solutions, Inc.) products:

Contact us or visit the Portal (Note: Coriant America Inc. customers should visit the following Portal)

  • SN 9000
  • SN 16000
  • SILVX
  • DNX-11/88
  • DNX-1u
  • SPS-1000
  • ENvision Plus

Services highlights

Global Services
Overview

Coriant offers high velocity support and services to help our customers meet their business objectives and speed their time to revenue

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Global Services
At A Glance

Coriant Global Services provides our customers a tailored services portfolio to plan, deploy, optimize, maintain, and transition their networks

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Training
Services

We design our courses with an emphasis on teaching the hands-on skills you need to deploy, provision, operate, and maintain Coriant products

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24/7/365 Support

Coriant's Technical Assistance Center (TAC) provides customers who have active service agreements with 24/7 support on a worldwide basis

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Repair/Replacement

Return-to-factory repair services and advance replacement services from our global warehouses or repair centers to/from our customers

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