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Services Overview

Contact Support

As integration planning with Infinera gets underway, we ask our customers to continue to rely on your existing contacts, resources, tools, and support teams that you have today.

For support for Infinera-branded products and solutions, please visit support.infinera.com.

For support for Coriant-branded products and solutions, please use the information listed below (this includes legacy products from Tellabs, Sycamore Networks, and NSN Optical).

For Non-critical technical support and hardware service requests, use the Coriant portal: http://customer.coriant.com

For Critical technical support and hardware managed replacement requests, call the Coriant call center or your assigned local TAC number. For information about local support numbers, please contact your Coriant customer service manager.

Call center for all Countries:  +1 (630) 798-7070 

For hardware services request initiation only with prior arrangement with Coriant for email use: repairs@coriant.com 

For general Care related inquiries other than support requests: call_center@coriant.com