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Technical Support

Coriant® Technical Support is available from more than 30 global and regional service centers, solving technical issues with Coriant products and avoiding serious impact to your network or service performance. In critical situations, you can call for support 24 hours, 7 days a week, and Coriant will dedicate effort to restore your system’s functionality.

The Coriant® Customer Portal provides easy access to technical support. You can request help and follow up on case progress any time. The portal also enables you to download software and documents and request hardware repair or replacement services.

Technical Support Advantages:

  • Access to Coriant® Technical Assistance Centers 
  • SLA aligned with TL9000
  • Access to the secure Coriant Customer Portal
  • Engineer dispatch to your site to assist with problem reports that cannot be resolved through remote troubleshooting
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